CRO for Travel

Home> CRO for Travel

CRO for Travel

Turn more travel browsers into bookers — without spending more on ads

CRO for Travel Brands

You’re already investing in driving traffic to your travel website. But are those visitors actually booking? CRO — conversion rate optimisation — is the discipline of making sure they do.

For tour operators, OTAs and travel brands, the booking journey is long and complex. Travellers research across multiple devices, compare dozens of options, and abandon carts at the slightest friction. Our travel CRO service identifies exactly where you’re losing bookings — and fixes it.

We combine data analysis, user research, A/B testing and UX expertise to remove the barriers between a potential traveller and their booking confirmation. More bookings, same traffic. That’s the goal.

Benefits

The benefits of working with a CRO Agency

With an effective CRO campaign, your travel brand will be making constant improvements to the booking journey – so what does that look like in practice?

More Travel Bookings

The aim of CRO is not to increase clicks, but the number of clicks that are going to help you achieve your business goals. You can increase your conversation rate in a number of ways. This could be anything from changing the location of a button on your homepage to adjusting your site’s journey paths.

We know which tests to perform to find insightful results and how to optimise your website to meet customer needs quickly.

Continuous Booking Funnel Improvements

Your CRO strategy aims to increase the proportion of users completing a specific action on your site. For this reason, CRO goes hand-in-hand with the overall quality of your website.

The insights gathered will make sure your website is providing visitors with what they’re looking for whey they click. An effective CRO campaign will remove customer pain points and fix any site bugs or problems – so, improving the overall quality of your site is at the heart of your CRO campaign.

Personalised Traveller Experiences

Your site will be modified depending on your business goals and your unique customer profile – meaning you can speak directly to your customers and build more valuable and meaningful connections.

When personalising your site to fit your target audience – you will be improving your customer relationships. A smooth and straightforward website experience will encourage more return visits – but a carefully personalised website will also encourage higher conversion rates.

Our CRO services

Starting right from the planning stage – we provide a combination of services to generate direct results from your CRO campaign:

Travel Analytics & Insights

We can gather useful statistics about your site traffic – including traffic sources, conversions and sales. By monitoring and evaluating data from Google Analytics, we can ensure your conversion rates are continually improving.

Of course, the different tools and features can be confusing – which is why it’s our priority to provide you with updates using clear and understandable terms. The tools used include customer filters, event tracking, real-time analytics, in-page analytics and visitor flow.

Travel Booking Journey Testing

To improve the success of your conversion rate optimisation campaign, tests can be used to show how users react to different areas of your site. Travel Booking Journey Testing provides the meaning behind the numbers. For example – why did a user choose a specific option? What made a user decide to leave your site?

We monitor how easily your customers are completing key tasks and how they find their overall experience. Your audience are the most critical part of your CRO campaign, which is why user testing is so beneficial. It reveals how users interact with your website and how you can improve as a result

Travel Website Optimisation

Your site optimisation plays a vital part in your overall CRO marketing success – and our experience can ensure your website is user-friendly and is encouraging the highest conversion rates possible.

Using a combination of standard CRO techniques, A/B and MVT testing, and various adjustments like modifying your site layout and journey paths – can determine how to best increase your conversion rates.

Changes which might seem minor can often have a big impact – for example, simply changing the location of your ‘buy now’ button can lead to an increase in product sales.

What is our CRO process?

We start by understanding your travel brand and what good conversion looks like for you – whether that’s an online booking, an enquiry form submission or a phone call. We map the current booking journey in detail, identifying where travellers drop off and why.

Once we have the data, we prioritise the tests that are most likely to have an impact. We find that travel sites typically see the biggest gains in itinerary pages, checkout flows and search result layouts – and we bring that experience to every project we work on.

Why work with us?

Whether you’re a tour operator, hotel group or travel OTA, we can help you build a CRO strategy that turns more browsers into bookers. We focus on the details that make a real difference to booking rates – from how your itinerary pages read to how your checkout flows.

Our priority is to reduce friction in the booking journey and improve your site’s user experience for travellers at every stage. We start with a thorough CRO audit and keep you informed throughout – no jargon, just clear findings and measurable outcomes.

Why Tour Operators Trust Summon for CRO:

  • Expert Knowledge
  • Local & Global Experience
  • Great Communication
  • Website Optimisation
  • Market Leading Technology
Latest Travel CRO Blogs
How to create a PPC landing page that converts - Travel digital marketing guide

Digital Marketing Attribution Models Explained for Tour Operators

Attribution modelling is the practice of deciding how to credit different marketing touchpoints for driving a conversion. In travel, where the journey from first awareness to booking enquiry can span months and involve multiple channels — organic search, paid social, email, direct — choosing the wrong attribution model means making systematically wrong decisions about where...
Statue of Liberty New York USA iconic landmark

How to Create a Lead Capture Page for Your Travel Business

Travel has one of the longest consideration cycles of any consumer purchase. Someone searching “Safari holidays Tanzania” in January might not book until April, May, or later. In the weeks and months between that first search and a confirmed booking, they’re browsing dozens of operators, reading reviews, downloading itineraries, and comparing prices. A lead capture...
What are PPC keyword match types and why do they matter - Travel digital marketing guide

Which CRO Metrics Should Travel Websites Be Monitoring?

There are numerous places you can start when optimising your site or landing page for conversions. As a digital marketing agency, we would recommend starting with Google Analytics. Analytics is a web analytics tool offered by Google. It works by tracking and reporting website traffic. We use Analytics to access reports that provide performance analysis...